Job Title - Circular Services Specialist 

Role Purpose

Reporting to the Head of Sales, the purpose of this role is to develop strategic relationships with your allocated portfolio customers, promoting the value of our Circular Services and growing those customers to an agreed revenue target. The goal will be to work closely with your portfolio customers, our service delivery teams and account management teams to formulate account plans that identify potential whitespace growth opportunities and create a strategy to grow each opportunity to its maximum potential. Focussing heavily on the identified priority growth customers whilst also ensuring all portfolio customers are tracking to target.

You will be responsible for providing accurate forecasting for your portfolio customers and maintaining an awareness of your customers plans and activities for the future.

Success in the role will be measured by the traction made and progress towards the portfolio targets, forecasting & customer proximity measurements. You will be allocated a portfolio which will be your primary focus; however other tasks are expected of you from time to time to promote and develop Circular Services in general.

The role be based primarily in Blackfriars/Braintree or home with regular travel to company & customer locations.

Knowledge, Skills & Experience

• Strong track record in consultative solutions sales that covers the commercial and operational elements of providing an end-to-end asset disposal service.
• Experienced in services & remarketing solutions for end of first use technology products ranging from workplace, networking, mobility & data center devices.
• Graduate level or equivalent education
• Understand how to identify and communicate customer objectives and strategies.
• Able to take an opportunity from inception all the way through the sales cycle, managing RFI, RFP process and preparing responses and contractual documentation.
• Comprehensive understanding of Circular Services, solutions and internal processes used in the delivery of end-to-end services.
• Commercial, financial and legal understanding of relevant aspects affecting our industry.
• Ability to manage customer expectations.
• Ability to build effective and constructive senior relationships across a number of larger and more complex customers and opportunities at all levels.
• Ability to resolve significant customer issues whilst moving the business forward.
• Experience of business financials / services /solutions, the market / the needs / challenges of complex customers
• Has the ability to negotiate complex services and solutions.

The Person 

• Virtual Team working and collaboration skills.
• Personable & professional, great team player and able to always represent the company in an ethical manner.
• Eager to learn all aspects of the business and become a trusted expert that our colleagues and customers can count on. 
• Confident in presenting both internally and externally.
• Thrives in a busy and sometimes stressful environment whilst maintaining an upbeat outlook to our clients and team members.
• Self-motivated, driven, inquisitive and wants to be the best they can be.
• Taking responsibility to manage opportunities and propositions calling on resources as required that meet customer timescale.

This job description is intended to convey information essential to understanding the scope of the Circular Services Specialist and is not an exhaustive list of skills, efforts, duties, or responsibilities associated with it.

• Flexible shift patterns for operations roles and hybrid working options for office-based positions
• Enhanced family leave and company sick pay
• 30 days of holiday, including bank holidays, with additional days accrued based on length of service up to a total of 34 days
• An employee assistance platform, including access to a virtual GP service and specialist consultations
• A subsidised on-site canteen offering a variety of meals, snacks, and drinks
• A range of employee events to build community and celebrate our successes
• Comprehensive internal and external training opportunities to help you grow your career
• Free on-site parking, available five days a week